Return and Refund Policy

Thank you for shopping with Pokemoncenters. This Return and Refund Policy applies to purchases made through pokemoncenters.shop.

Returns

If you are not satisfied with an eligible purchase, you may request a return within 30 days after delivery. Items must be new, unused, clean, and in the original condition and packaging, with all tags and accessories included.

To start a return, email harosakumoto2546@hotmail.com with your order number, the email used at checkout, the item you want to return, and the reason for the return. Please wait for return instructions before sending anything back.

Items that cannot be returned

• Digital products, download codes, gift cards, and other items delivered electronically.
• Trading cards and products containing trading cards, unless the item arrived damaged or defective.
• Personalized, used, worn, washed, or altered items.
• Items marked final sale or clearance.

Refunds

After we receive and inspect your return, we will email you about the approval or rejection of your refund. Approved refunds are sent to the original payment method. Please allow up to 10 business days for the refund to appear after it is issued, depending on your payment provider.

Original shipping charges are non-refundable unless the return is caused by our error or the item arrived damaged or defective. Return shipping costs are the customer's responsibility unless we sent the wrong item or the item arrived damaged or defective.

Damaged or incorrect items

Contact us at harosakumoto2546@hotmail.com within 7 days of delivery and include clear photos of the packaging and item. We will review the issue and, where appropriate, provide a replacement, refund, or other remedy required by applicable law.

Exchanges

We do not offer direct exchanges. Please request a return for an eligible item and place a new order for the replacement.

Questions about a return can be sent to harosakumoto2546@hotmail.com.